Return Policy

Last updated: Please insert the effective date for your store.

This policy describes the physical return process — how to request, pack, and ship a return once you have decided to send an item back. For the money side (refund eligibility, timelines, exchange mechanics), see our Refund Policy.

1. Before You Return

Check the Refund Policy first to confirm the item is eligible and still within the return window. A return that cannot be refunded will be sent back to you at your cost, so verifying eligibility up front saves time.

2. Request a Return Merchandise Authorization (RMA)

We cannot process returns that arrive without an RMA. To get one:

1. Sign in to your account and open the relevant order.
2. Click Return or Exchange, or contact us with your order number if you checked out as a guest.
3. Tell us which items you are returning and the reason (wrong size, not as described, damaged, etc.).
4. We will email you an RMA number and a prepaid return label (or return instructions, if a prepaid label is not available for your country).

Keep the RMA number — our warehouse uses it to match your package to your order when it arrives.

3. Pack the Return

• Use the original packaging where possible. If the original box is unusable, any sturdy box will do — please do not ship soft goods in padded envelopes, which often arrive damaged.
• Include all tags, inserts, and accessories that came with the item.
• Write the RMA number clearly on the outside of the box, or include it on a slip inside the box.
• Do not include items from other orders in the same return package — each order has its own RMA.

4. Ship the Return

• Attach the return label (if provided) to the outside of the box, covering any old shipping labels.
• Drop the package at any authorized location for the carrier printed on the label.
• Keep the carrier receipt with the tracking number until your refund has posted, in case the package is lost in transit.

5. Tracking Your Return

Most prepaid return labels include tracking. You can watch the package move toward our warehouse in your carrier's tracking tool. Once the package arrives, it typically takes a few business days for our warehouse team to inspect the contents and trigger the refund — see Refund Policy §5 for the refund timeline.

6. Unauthorized Returns

Packages that arrive without an RMA, or that contain items outside the return window or not eligible for return, will be held for a limited time. During that window we will contact you to arrange return shipping at your cost. If we do not hear back, we may dispose of the package.

7. International Returns

International returns follow the same RMA-first process. The Refund Policy §9 covers the money side (non-refundable duties, outbound shipping, customs paperwork). Contact us before shipping internationally so we can issue a customs-friendly RMA that minimizes delays on import.

Contact

For return questions, please use the contact information published elsewhere on this site.