Privacy Policy

Last updated: Please insert the effective date for your store.

This store ("we", "us", "our") respects your privacy. This policy explains what personal information we collect when you visit this website or place an order, how we use that information, who we share it with, and the rights you have to access, correct, or delete your data. By using the website you agree to the practices described below.

1. Information We Collect

We collect the following categories of personal information directly from you when you create an account, place an order, contact support, or subscribe to our newsletter:

Contact information — name, email address, shipping and billing address, phone number.
Order data — items purchased, order history, payment method (we never store full card numbers), gift messages.
Account data — password (hashed), saved addresses, communication preferences.
Customer support data — the contents of any messages you send us, including any photos or attachments.

We also collect the following categories automatically when you browse the site:

Technical data — IP address, browser type and version, operating system, referring URL, the pages you view, and the time you spend on each page.
Cookies and similar technologies — see Section 4.
Device data — device model, screen resolution, language preference.

2. How We Use Your Information

We use your personal information to:

fulfill and ship your orders, including issuing receipts and tracking notifications;
provide customer support, including handling returns, exchanges, and warranty claims;
send transactional email such as order confirmations and shipping updates (you cannot opt out of these while an order is active);
send marketing email and SMS only with your consent — you can opt out at any time using the unsubscribe link in any message;
detect and prevent fraud, abuse, and security incidents;
improve the website, our products, and the customer experience through analytics;
comply with legal obligations, including tax reporting and regulatory requests.

3. Sharing Your Information

We do not sell your personal information. We share it only with the following categories of service providers, and only to the extent needed to operate our business:

Payment processors — receive your card details directly via a secure form; we never see or store the full card number.
Shipping carriers and label providers — receive your name and shipping address only.
Email delivery services — transactional and marketing email delivery.
Product analytics — configured to collect aggregated behavioral data.
Error monitoring — receives technical metadata about errors that occur in your session.
Content delivery and DDoS protection — receives standard request metadata.

We may also disclose your information when required by law, when responding to a valid subpoena or court order, or when necessary to protect the rights, property, or safety of the store, our customers, or others.

4. Cookies

We use cookies and similar technologies to keep you signed in, remember your cart, measure site performance, and personalize what you see. You can disable non-essential cookies through the cookie banner the first time you visit, or by adjusting your browser settings at any time. Disabling essential cookies may break checkout or account functionality.

5. Your Rights

Depending on where you live, you may have the right to:

Access — request a copy of the personal data we hold about you.
Correct — ask us to fix inaccurate information.
Delete — request that we delete your personal data, subject to our legal obligation to retain order records for tax purposes.
Port — receive your personal data in a portable, machine-readable format.
Object — opt out of marketing communications or certain processing activities.
Restrict — limit how we process your data while a dispute is being resolved.

To exercise any of these rights, contact us from the email address associated with your account. We respond within 30 days. We may need to verify your identity before fulfilling certain requests.

If you are a California resident, you have additional rights under the CCPA, including the right to know what categories of personal information we sell or share (we do not sell, and we share only with the service providers listed above) and the right to non-discrimination for exercising your rights.

6. Data Retention

We retain your account data for as long as your account is active. Order records are retained for as long as required by applicable tax and accounting regulations. Marketing preferences are retained until you opt out; once you opt out, we keep a suppression record so we do not accidentally re-add you.

7. Children

The website is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it.

8. International Transfers

Your information may be transferred to and processed in countries with different data protection laws than your own. We rely on standard contractual clauses where required.

9. Changes to this Policy

We may update this policy from time to time. Material changes will be announced by email or by a banner on the site before they take effect. The "Last updated" date at the top of this document always reflects the most recent revision.

Contact Us

For privacy questions, data requests, or concerns, please use the contact information published elsewhere on this site.